How Tez888 Handles Your Personal Data

When This Policy Applies

The policy applies when a person:

• creates or uses an account;
• visits pages on the website;
• contacts customer support;
• makes a deposit or withdrawal request;
• uploads verification documents;
• joins a promotion;
• uses casino, sportsbook or exchange services;
• changes communication or account preferences.

Tez888 is intended for adults. Tez888 does not knowingly collect personally identifiable information from children under 18.

Data You Provide and Data Generated by Use

Some data is provided directly when an account is created or updated. Other records are generated when you sign in, use the website or app, place bets, make payments or complete verification, and relevant service providers can return transaction or verification status information to Tez888.

A support conversation can contain contact details, screenshots, payment references or verification files. Send only what is needed for the case and never include a password, OTP, card PIN or online-banking login.

Operator and Account Responsibility

Prime Operations N.V. is responsible for the Tez888 account services described in the site terms, including registration, payments, verification, fraud controls and account closure.

The presence of operator details in this policy does not change the separate terms that may apply when a user visits an external payment provider, verification service or third-party website.

Send a Privacy Request to Tez888

Send a privacy request through the Tez888 support channels shown on the site and state clearly that the request concerns personal data. This helps separate it from an ordinary login, payment or game-support case.

Useful details include:

• the registered mobile number in masked form;
• the type of request;
• the information that needs correction or review;
• relevant dates;
• a support or transaction reference, when applicable.

Do not include a password, OTP, bank PIN or full online-banking credentials.

Account and Registration Data

Account information can include:

• name;
• address;
• email address;
• telephone number;
• registration details;
• account preferences;
• login and account-status information.

This Privacy Policy also includes company name among possible registration fields, although this may not be relevant to every personal account.

Users must provide accurate information and keep account details current. The Terms and Conditions allow one account per user and require users to protect their login credentials.

Support Messages and Files You Send

When a user contacts Tez888, the platform may receive the message text, contact details and attachments included in the request.

Attachments can include:

• transaction screenshots;
• payment receipts;
• identity documents;
• proof of address;
• error screenshots;
• account correspondence.

Avoid sending unrelated photographs, full bank-login screens or documents that support has not requested.

Deposit, Withdrawal and Transaction Records

Payment records can include the amount, method, date, status, UPI or bank reference and the information needed to match a deposit or withdrawal with the correct Tez888 account. The payment guide explains how UTR-based deposits and payout requests work on the site.

For Indian accounts, records may be created around QR-UPI, UPI collection, wallets and bank transfers when those routes are available in the cashier. Manual and QR flows can also store the UTR or another reference submitted to confirm the transfer.

Tez888 may also keep records connected with:

• deposit and withdrawal history;
• payment status;
• bonus application;
• wagering requirements;
• rejected or reversed transactions;
• customer-support investigations;
• suspected fraud or unusual activity.

KYC Documents and Verification Records

Tez888 can request identity and address documents to confirm who controls the account, verify age, review payment ownership and carry out fraud or anti-money-laundering checks.

The Terms list the following examples:

Uploaded documents are compared with information provided during registration. Where details or image quality do not match, the user may be asked to submit a clearer document or complete video verification.

Device and Usage Information

Technical records are created when the Tez888 website or mobile access is used and can be needed to maintain sessions, diagnose errors, investigate unusual logins and keep account features working.

This may include:

• browser type;
• visited pages;
• session information;
• device or connection details;
• language and preference settings;
• interactions with website features;
• information stored through cookies.

Cookies can be used to remember preferences and record which pages a visitor accesses.

Connection, Device and Browser Data

Technical records may include the IP address, browser information, device characteristics and other connection details normally produced when a website is opened.

These details can help with:

• account-session management;
• interface compatibility;
• fraud detection;
• login investigations;
• website analytics;
• technical support.

Tez888’s public policy does not provide a complete list of every device field or fingerprinting method used, so no additional technical collection should be assumed beyond the published description.

Sessions, Logs and Account Activity

Logs can record the time of a session, pages opened and account actions. For Tez888, that can be relevant when checking a failed login, a payment path, a technical error or activity that does not match the usual account pattern.

This Privacy Policy lists website operation, personalisation, service improvement, analytics and fraud prevention among the reasons information is used.

Cookies Used During a Tez888 Session

Cookies are small records stored through the browser. Tez888 says they can store visitor preferences and information about pages that were accessed.

They may help the website:

• maintain a login session;
• remember preferences;
• adapt content to a browser or device;
• understand page use;
• support analytics or communications.

Users can change cookie settings through their browser. Disabling some cookies may prevent account, login or preference functions from working as expected.

Run and Protect Your Tez888 Account

Registration and contact data is used to open the account, send OTPs, restore access and keep the profile connected to the registered mobile number.

This can include:

• sending an OTP;
• supporting password recovery;
• applying account preferences;
• displaying account history;
• handling account closure;
• checking compliance with the one-account rule.

The Terms require accurate registration details and make the user responsible for keeping login credentials confidential.

Handle Deposits, Withdrawals and Account Requests

Tez888 can use payment and account records to match a UTR with a deposit, check the destination of a withdrawal and trace a payment that is pending, rejected or marked completed but not received.

A transaction review may involve the amount, time, method, account details and payment reference. Tez888 can also check whether wagering, verification and other withdrawal requirements have been met.

Verify Identity and Review Suspicious Activity

Identity, address and transaction information may be processed to:

• confirm the account holder;
• verify legal age;
• prevent duplicate accounts;
• investigate suspicious activity;
• reduce fraud;
• support anti-money-laundering checks;
• examine unusually large transactions.

The Terms state that additional documents or monitoring may be required even after initial verification, particularly where suspicious activity or large transactions are involved.

Investigate Support Requests

Support uses the information attached to a case to investigate the specific problem, whether it concerns account access, a deposit, a withdrawal, a game round, a promotion or a technical error.

Support may need to compare the information in a ticket with:

• account records;
• payment references;
• verification status;
• transaction history;
• platform logs.

Users should provide accurate references without sharing passwords or OTPs.

Maintain the Website and Mobile Access

This Privacy Policy states that information can be used to operate, maintain, improve, personalise and expand the website and its features.

This may include analysing which pages are used, identifying technical problems and adjusting content for a particular browser or device.

Send Account, Service and Marketing Messages

Tez888 can use contact information to send service updates and other information relating to the website. Its Privacy Policy also mentions marketing and promotional communication.

Service messages can differ from advertising. A security, payment or account message may still be necessary even when the user no longer wants promotional emails.

To Provide the Account Services You Use

Account details, payment records and support messages are needed to deliver the functions the user requests.

Examples include:

• opening an account;
• confirming a login;
• crediting a deposit;
• processing a withdrawal;
• answering a support request;
• closing an account.

A request to erase data may be limited where some information remains necessary to complete an open transaction or comply with an applicable obligation.

For Compliance, Security and Fraud Prevention

Tez888 can process account, identity and transaction data to enforce its terms, verify customers and investigate fraud or illegal activity.

The Terms allow suspicious or prohibited activity to result in account blocking, transaction review, closure or reporting to relevant authorities.

For Choices You Make in the Account

Some processing depends on the choices made by the user, including information voluntarily placed in a support message or communication preferences selected in the account.

Consent can be relevant to promotional communication and optional cookies. However, withdrawing consent does not always require deletion of records that must remain for security, transaction or compliance purposes.

Documents That May Be Requested for Verification

Tez888 may request one accepted proof-of-identity document and one proof-of-address document.

The file should be:

• valid and unexpired;
• clear enough to read;
• complete rather than cropped;
• consistent with the account profile;
• submitted in the requested format.

Where the same document can prove both identity and address, support may still request an additional file if the available information is insufficient.

When Additional Verification Is Needed

If information does not match or the uploaded image cannot be verified, Tez888 may ask for replacement documents or video KYC.

The Terms also state that updated documents or further checks may be requested later, including when large transactions or suspicious activity are detected.

What Verification Data Is Used For

Verification data supports:

• age confirmation;
• identity checks;
• fraud prevention;
• account ownership;
• payment review;
• anti-money-laundering procedures;
• enforcement of the one-account rule.

Passing KYC once does not guarantee that no further documents will ever be requested.

What a Tez888 Payment Record Can Contain

A payment record can include:

• deposit or withdrawal amount;
• method;
• date and time;
• UTR or bank reference;
• status;
• destination details;
• bonus connected with the payment;
• support correspondence.

These records can be used to match a transfer, process a payout and investigate a dispute.

Information Received from Payment Providers

Tez888 may receive transaction status or reference information from payment services used to complete deposits and withdrawals.

The payment provider can also collect information under its own privacy policy. Users should review the provider’s terms before submitting bank, wallet or UPI information on an external page.

Why Transaction Records May Be Kept

Payment records may need to remain available after the transaction is completed to handle:

• reversals;
• charge disputes;
• fraud reviews;
• withdrawal checks;
• account complaints;
• legal or compliance obligations.

Closing an account does not necessarily require the immediate removal of every historical payment or KYC record.

Cookies Needed for Account Functions

Essential cookies can support:

• login sessions;
• navigation;
• account security;
• language or basic display settings;
• access to cashier and account features.

Blocking them can cause repeated logouts or prevent parts of the platform from loading correctly.

Preference, Analytics and Marketing Cookies

Preference cookies can remember user choices. Analytics cookies can help the platform understand how visitors move between pages and which features are used.

Where marketing or third-party cookies are present, their use can also depend on browser settings and the terms of the related provider.

Changing Cookie Settings in Your Browser

Users can delete or block cookies through their browser settings. The exact steps depend on Chrome, Safari, Firefox, Edge or another browser.

After cookies are cleared, the user may need to:

• sign in again;
• repeat language or display choices;
• confirm preferences;
• reopen a payment or support session.

Disabling cookies in the browser does not automatically close a Tez888 account or erase personal information already held by the platform.

Payment, Verification and Technical Providers

Information may be handled by providers supporting:

• payments;
• identity verification;
• website hosting;
• communications;
• customer support;
• fraud prevention;
• technical operation.

The information shared should be limited to what the provider needs for its role and handled under the arrangements that apply to that service.

Fraud and Security Reviews

Account, device or transaction information may be examined where Tez888 suspects fraud, prohibited activity, duplicate accounts or misuse of the service.

The Terms give the platform authority to monitor activity, block accounts and report suspected illegal conduct where appropriate.

Legal and Regulatory Requests

Information may be disclosed where required by law, a court order, regulatory obligation or lawful request from an authority.

This can include records relevant to:

• fraud;
• money laundering;
• identity misuse;
• prohibited account activity;
• legal claims;
• regulatory reporting.

Changes in Business Ownership

If the operation or ownership of the business changes, relevant account and service records may form part of that transaction.

Any new operator would remain responsible for handling personal data according to the applicable policy and legal requirements.

Privacy Terms on External Payment Pages

A bank, UPI application, wallet or verification service may collect its own data, including payment credentials or device information.

Tez888 cannot replace the provider’s privacy policy. Questions about information collected entirely by an external payment app should also be directed to that provider.

Check Links Before Sharing Account Data

A link on the website does not mean that all privacy and security practices of the external service are controlled by Tez888.

Do not enter account passwords, OTPs or identity documents on a page reached through an unofficial advertisement, message or copied link.

Login, Verification and Account Controls

Tez888 account access uses the registered mobile number with OTP or password login. Verification and payment checks can add another layer when the request affects identity, account ownership or funds.

Tez888 can investigate suspicious behaviour and restrict accounts where its terms may have been breached.

Protecting Your Tez888 Account

Users should:

• choose a unique password;
• keep OTPs private;
• lock shared devices;
• sign out after using a public or borrowed device;
• avoid unofficial APKs and login pages;
• review account and payment history;
• contact support after unexpected activity.

Never give another person remote access to the device for the purpose of “verifying” a Tez888 payment or account.

Account Records After Use or Closure

Account data can remain necessary while the account is open and for a period afterward where the platform must handle complaints, enforce terms or document account activity.

An account-closure request does not automatically remove every record connected with earlier transactions.

Longer Retention for KYC and Payment Records

Identity and financial records may need to be kept longer than ordinary preference data because they can be relevant to:

• AML checks;
• fraud prevention;
• legal claims;
• payment disputes;
• regulatory requirements;
• account-security investigations.

Users can ask support what information remains connected with a closed account.

Deletion and Anonymisation

Data may be deleted or anonymised when it is no longer needed and no valid requirement prevents removal.

A request for erasure remains subject to conditions. Tez888’s Privacy Policy expressly describes erasure as a right that applies under certain circumstances rather than an unconditional deletion guarantee.

Ask for a Copy of Your Data

A user can request copies of personal data held about them. Tez888 notes that a small fee may apply to this service.

The request should identify the account and explain whether the user wants:

• registration data;
• account details;
• support messages;
• transaction records;
• verification information;
• other specific categories.

Correct Account Information

Users can ask Tez888 to correct inaccurate information or complete information that is missing.

Some changes may require verification, especially when they affect the account name, identity record, mobile number or payment destination.

Ask for Deletion or Restricted Processing

Users can request deletion or restricted processing under certain conditions.

Tez888 may still need to retain or process information where it is required for an open transaction, fraud review, legal claim, security issue or compliance obligation.

Object to Processing or Request Portability

The policy provides a right to object to certain processing and a right to request that collected data be transferred to the user or another organisation under applicable conditions.

The requested format and scope can depend on the type of information and whether it can be transferred safely and lawfully.

When to Expect a Response

Tez888 gives a one-month response period after receiving a privacy-rights request.

A complex or unclear request may require identity confirmation or further information before it can be completed. Users should keep the support reference and copies of the original request.

Messages You May Receive from Tez888

Messages can relate to:

• account access;
• payment or withdrawal status;
• verification;
• customer support;
• changes to services;
• promotions;
• responsible gaming;
• security issues.

Users should review the sender and avoid opening links from unofficial addresses.

Manage Promotional Messages

A promotional message may contain an unsubscribe option. Users can also ask support to update communication preferences.

The request should specify whether it concerns email, SMS or another marketing channel. Stopping advertising does not require Tez888 to stop sending necessary account or security communication.

Tez888 Accounts Are for Adults Only

A person under 18 should not register, deposit, play or send identity information to the platform.

Adults should not allow a child to use their account, saved payment method or registered mobile number.

Reporting Personal Data Submitted by a Minor

A parent or guardian who believes a child has submitted personal information should contact Tez888 immediately.

The request should include enough detail to identify the information without sending unnecessary new documents. Tez888 says it will take steps to remove such information from its records.

Where Policy Updates Appear

A revised policy may be placed on the Privacy Policy page or communicated through available website or account channels.

The public policy does not promise that every update will be sent immediately through a particular method, so users should rely on the version currently published on the platform.

When to Check the Policy Again

Continuing to use the service after an update may affect the terms governing later activity.

Check the policy again when:

• returning after a long absence;
• completing KYC;
• changing account details;
• using a new payment method;
• making a privacy request.

What to Include in Your Request

Include only what is needed:

• registered mobile number in masked form;
• full name shown on the account;
• type of privacy right being exercised;
• records or dates involved;
• preferred response method;
• existing support reference.

Before Tez888 releases personal data or changes sensitive account information, support may need to confirm that the request comes from the account holder.

Never Send a Password or OTP to Support

A privacy request does not require disclosure of:

• account password;
• OTP;
• card PIN;
• CVV;
• online-banking password;
• remote access to the phone.

Send sensitive documents only when they are requested through a Tez888 verification or support process. Keep the case reference until the request is resolved, and review the Responsible Gaming policy separately for account restrictions related to gambling controls.